Shuttertec Bespoke Window Shutters — FAQs
At Shuttertec, we feel that it’s essential to provide as much information as possible about our products, services, and company. To help with this, we have put together a list of frequently asked questions about our bespoke window shutters.
However, if you have any questions not featured on this list, please don’t hesitate to get in touch, and a member of our team will be more than happy to help.
That’s a good question and always something you should ask when purchasing products and services. It’s essential to have faith in the quality of the products, the team behind the scenes and the company. Shuttertec prides itself on being the best bespoke window shutters company in Essex and among the finest in the whole of the UK.
The three key points to note are the high-quality products we offer, our vastly experienced team of designs and fitters, and our non-pushy and helpful sales approach. We have forged close relationships with the top shutter suppliers in the UK, so you can also guarantee you will be getting the best of the best shutters available.
All you have to do to book an appointment is visit our ‘Book an Appointment’ page on our website, or if you prefer to chat a chat on the phone, you can call us on 0800 023 5754.
In most cases, we can accommodate sales appointments within 48 hours. However, if no appointments are available within this timeframe, we will do our utmost to schedule you as soon as possible.
No, but there’s a good reason for this. To offer a truly bespoke service, we feel that the best approach is to visit you at home to feel as comfortable as possible and get a better feel for how our shutters will look when installed. We will arrive at a time that best suits you, discuss your requirements and provide all of the vital information you need.
Why go through the effort of visiting a showroom when we can bring all of the samples and fabrics needed to help you pick the perfect products for your home?
As our bespoke shutters and blinds vary greatly, the time between ordering and installation will also differ depending on the specific product you choose. However, this wouldn’t be a very good FAQs section if we left you completely in the dark. As a guide timeframe, the ordering process can take as little as three weeks but up to 12 weeks — again, depending on the product you choose.
Unless otherwise agreed, Shuttertec’s payment terms are a 60% deposit with the remaining cost to be paid on completion. We accept debit and credit cards, bank transfers and also cash — unfortunately, we cannot accept cheques. Please note that all orders will only be placed once the deposit has been paid.
To answer this question accurately, your best bet is to contact our team and discuss your needs, as they will be able to confirm whether or not we can install in your area.
Absolutely, customer experience and satisfaction is a huge part of why people love working with our team and continue to do so in the future. We understand that everyone has unique schedules to keep and commitments, so we can install your shutters at the weekend if this best suits your needs. However, this will need to be discussed when you place your order.
If you have prior engagements or prefer to be out of the house while we work, that is absolutely fine. But we do ask customers to be at home at an agreed time to check that they are happy with the finish. Customer satisfaction is a must!
We will provide you with all of the essential information, including cleaning tips for your shutters, when we have completed the installation. With that said, our shutters require very little in the way of upkeep and will be able to maintain their bespoke finish with a simple duster.
A great question, with a simple answer: No. Your shutters are painted with several coats of PU (acrylic-based polyurethane) paint and a final clear coat which is designed to withstand UV rays. Sanding and repainting your shutters in a water based paint means they will fade over time. One of the many benefits of shutters is that you’ll never need to do anything to them, and the paint will look as good in 10 years as it does the day it is installed.
While technically you could fit your own shutters, your best option is to let our experienced team install our products for the best results. It ensures that they are fitted correctly and work as efficiently as possible. This isn’t to say we doubt your DIY abilities; it’s just quicker and more efficient for our team of professionals to facilitate the installation.
Our shutters are guaranteed for 5 years for hardwood shutters and 8 years for ABS plastic. We have the utmost faith in our products’ quality but still include a gurantee for your peace of mind.
We can usually beat any written quote, but this will depend on the quality and scale of the products you have been quoted for. If you send your written quote via email or give it to your sales advisor on the day, we can discuss it further.
Our website is the best place to get all of the information you need about Shuttertec, our products and how to contact us. Check out the following links to get what you need: